CUSTOMER SERVICE – Matraville Freight Terminal

Labour Connect are currently sourcing a skilled Customer Service Agent to ensure the smooth running of the Cargo services department for this aviation market leader.

THE COMPANY

Driven by a commitment of People and Passion this business strives to deliver the most secure, safe, and sustainable land and airside facilities, personalised to their customers' requirements.

As the leading aviation services provider, they have progressed to become a critical partner in the global aviation industry, delivering timeline driven logistics services in over 200+ locations in over 34 countries, across six continents.

THE ROLE

We are seeking a proactive and customer-focused Customer Service Agent to join the team at the Matraville Freight Terminal. This role is responsible for supporting the smooth and efficient coordination of cargo operations while delivering high-quality service to customers and stakeholders.

KEY RESPONSIBILITIES

• Coordinate the efficient movement of cargo by liaising with customers, airline partners, and internal operations teams to ensure all shipments are handled in a timely manner.
• Manage day-to-day customer service functions, including:
  • Processing cargo bookings
  • Preparing and issuing quotes
  • Monitoring shipments through track-and-trace systems
  • Responding promptly to customer enquiries
• Act as the primary point of contact for customers, providing accurate updates and maintaining strong professional relationships.
• Investigate and resolve issues relating to lost, delayed, or damaged shipments by working closely with relevant stakeholders to achieve timely outcomes.
• Maintain accurate Unit Load Device (ULD) records, ensuring all inbound and outbound cargo and mail movements are correctly tracked.
• Prepare and distribute required operational messages and telex updates to airlines and handling agents to ensure clear communication across all parties.

THE ESSENTIALS

• Available to work a 7-day rotational roster AM/PM & Weekends.
• Intermediate proficiency in computer applications, including MS Office (Excel, Word, Outlook).
• Strong verbal and, written communication skills coupled with attention to detail
• Sound organisational abilities with the ability to prioritise tasks
• A proactive, positive, and solutions-oriented approach to work.
• Ability to thrive in a fast-paced environment.
• Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

THE APPLICATION

Administrative Coordinator

Love organising? Ensure the smooth running of the administration of live projects for this building organisation.

• Image a job where you help create, assist all departments and see structures develop that stand the test of time
• Working in a residential location, close to Hurstville, enjoy the new office space, team lunches and more
• $75K+super, casual environment and a career you have dreamed of

THE COMPANY

With a solid reputation built on delivering specialist workmanship and reliability, this organization consistently achieves timely, and precision constructed projects within the Building Industry

With efficiency and commitment to accessibility, the business has been operating for over 15 years.

They pride themselves on their company values today, that were implemented on opening day, being quality workmanship, innovation, continuous improvement and inclusion.

THE ROLE

Monday comes around so fast, as you prepare and debrief with the Facilities Manager for the week ahead of you.

Your role will be pivotal in administrating and ensuring administrative documentation on each job meets timelines and is at industry standards as you work with contractors, clients, and the management team ensuring dreams become a liveable reality.

As you open new files for each project, from pre-construction to completion stage you will administer standards, for the clients and teams with

• Database management
• Receiving emails and managing the sales inbox
• Drafting letters of response to clients
• Updating clients on job status via email, new jobs and variations via phone calls
• Document all changes, ensuring additions have been sent to the client and filed for the business
• Extensive liaising and record keeping
• Raising purchase orders
• Administer and preparing contracts from templates

• Liaising with trades and suppliers, document and file

With your energy, drive, enthusiasm, and brilliant interpersonal skills, you are a natural magnet that has customers and internal staff trusting you for their administrative needs

  
THE APPLICATION
Please email your updated resume to diane@labourconnect.com.au or just click the link

Civil Labourer

Ready to be busy! Career building role

• Get hands-on experience delivering major subdivision projects across Sydney
• Join a strong civil crew and play a key role in building essential infrastructure
• Work on active sites with steady hours, overtime, and long-term job security

THE COMPANY

With a proud history dating back to 1958, this well-established civil contracting business has built a strong reputation for delivering high-quality projects across Residential, Industrial & Logistics, Infrastructure, and Open Space sectors.

Operating throughout Greater Sydney, the Illawarra, Hunter Region, and Regional NSW, their highly skilled team brings decades of industry expertise to every project. Committed to excellence, safety, and innovation, they continue to be a trusted leader within the civil construction industry, delivering reliable solutions and outstanding results for clients and communities alike.

THE ROLE

Due to continued growth and an expanding project pipeline, an opportunity has become available for an experienced Civil Labourer to join a busy subdivision project based in Austral.

Working alongside a highly skilled civil construction team, you will be involved in a variety of tasks across subdivision works, helping to ensure projects are completed safely, efficiently, and to a high standard. This is an ongoing, long-term opportunity offering consistent hours and the potential for overtime.

Duties will include:

• Assisting with subdivision and civil construction works
• General labouring and site clean-up duties
• Working around civil machinery and plant equipment
• Assisting tradespeople and machine operators as required
• Manual handling and use of hand and power tools
• Maintaining a safe and compliant worksite at all times
• Following site instructions and adhering to project timelines
• Supporting the delivery of works across various stages of the subdivision project

THE ESSENTIAL

• Previous experience working within civil construction environments

• Experience on subdivision projects highly regarded

• White Card (essential)

• Reliable transport and ability to get to Austral daily

• Physically fit and capable of manual labour

• Strong commitment to workplace health and safety

• Ability to work effectively within a team environment

• Reliable, hardworking, and punctual attitude

THE OFFER

• Austral location
• Monday to Friday, 7:00am – 4:30pm (45-minute break)
• Occasional Saturday overtime available
• Ongoing long-term position
• $38.00 per hour + super (TFN)
• Stable work with a respected civil contractor

THE APPLICATION

Please click the link below and apply with your resume!

FINISHES FOREMAN

THE COMPANY

Driven by a commitment to quality and excellence, this reputable commercial builder has built a strong presence across the Sydney construction industry, delivering high-end residential and commercial projects.

With a growing portfolio of work, they continue to deliver projects to a high standard while maintaining a strong focus on safety, workmanship, and team culture.

THE ROLE

Labour Connect is currently seeking an experienced and motivated Finishes Foreman to join a high-profile commercial project located in the Eastern Suburbs.

This role will see you overseeing the finishing stages of the project, coordinating trades, managing defects, and ensuring works are completed to the highest standard in line with project deadlines.

DUTIES

Supervising finishing trades on site.

Coordinating daily site activities and trade sequencing.

Managing defects and quality assurance inspections.

Ensuring works are completed safely and efficiently.

Liaising with site management, subcontractors, and suppliers.

Monitoring project progress and maintaining high presentation standards.

THE ESSENTIALS

Previous experience working as a Finishes Foreman on commercial projects.

Strong knowledge of fit-out and finishing stages of construction.

Ability to read and interpret construction drawings and programs.

Excellent communication and leadership skills.

Strong eye for detail and quality workmanship.

Valid White Card and full working rights in Australia.

APPLICATION

If this sounds like the opportunity for you, please send your updated resume to adrian@labourconnect.com.au or apply below with the link.

Check out our website and register at www.labourconnect.com.au to view more opportunities.

WORK, HEALTH AND SAFETY

• Be the go-to contact for employees and managers, delivering timely support and guidance while building strong working relationships
• Play a key role across the entire employee lifecycle, from onboarding through to offboarding to help create a seamless employee experience

• Take ownership of WHS and workers’ compensation records, keeping systems accurate and up to date
• Coordinate incident reporting and ensure all compliance documentation is complete and timely
• Support the claims process, working closely with injured workers, insurers, and brokers to facilitate smooth outcomes
• Assist with return-to-work planning and track key requirements to ensure nothing is missed

• Contribute to WHS reporting, documentation and initiatives that improve safety and workplace processes

• Implement, train staff lead by example system usage of Assignar for records management.

• Daily WHS responsibilities for compliance, company policies and procedures,
• Promoting the culture that supports in the delivery of a safe workplace.
• Reduce risk, raise awareness and improve practices in line with legislation, regulation, codes of practice and industry standards.
• Conduct risk assessments and report on anomalies for improvement
• Attend and present in the weekly Operations meeting

• Develop & monitor training for staff, ensure certificates are up to date, to mitigate and identify emerging risks.
• You will oversee incident investigations, including reporting
• Return to work coordination and organising light work duties
• Implement and coordinate evacuation training,
• Conduct audits on high-risk activities and site inspections.
• Provide ongoing health and safety advice to Supervisors, Sub- Contractors, and site workers to eliminate or minimise hazards
• Coach, mentor, and support personnel to continually improve the culture and performance of the project team.

• Developing, implementing and monitoring health, safety and environmental management systems and practices

SOFT SKILLS

• Assertive, coupled with a sense of urgency.
• A resolver, collaborative, with an ability to “nut out” concerns guaranteeing solutions
• Consistent concise and conscientious  
• Ability to build lasting relationships with not only staff but the trades, various generations of the business, contractors and clients
• Ability to self-manage and work as part of a collaborative team
• Upkeep the necessary ISO standards across the business
• Implement, train, encourage and upkeep Assignar records management system
• Proficient computer skills.

FORKLIFT DRIVER

THE COMPANY

Driven by a commitment of People and Passion this business strives to deliver the most secure, safe, and sustainable land and airside facilities, personalised to their customers' requirements.

As the leading aviation services provider, they have progressed to become a critical partner in the global aviation industry, delivering timeline driven logistics services in over 200+ locations in over 34 countries, across six continents.

THE ROLE

Labour Connect is currently seeking reliable and experienced Forklift Drivers to join a high-volume international freight terminal located in Matraville.

This role will see you ensuring the smooth running of the Cargo and airside transportation departments allowing you to grow into a role where your limitations are only what you put on yourself.

DUTIES

• Operating forklifts to load, unload & transport freight.
• Handling air cargo in a secure environment
• Sorting and moving freight manually as required.
• Working within a team in a time-sensitive environment

THE ESSENTIALS

• Required to hold an existing LF Forklift Licence.

• Open to work a 7-day rotational roster AM/PM & Weekends.
• Minimum 6 months of forklift operating experience
• Physically fit and able to complete manual handling tasks up to (25kgs-35kgs).
• Reliable transport.
• Applicants will be required to undergo a Police check, Airport security check as part of the standard conditions of employment.

APPLICATION

If this sounds like the opportunity for you, please send your updated resume to isabella@labourconnect.com.au, or apply below with the link!

Check out our website and register at www.labourconnect.com.au to view more opportunities.

CUSTOMER SERVICE – Matraville Freight Terminal

Labour Connect are currently sourcing a skilled Customer Service Agent to ensure the smooth running of the Cargo services department for this aviation market leader.

THE COMPANY

Driven by a commitment of People and Passion this business strives to deliver the most secure, safe, and sustainable land and airside facilities, personalised to their customers' requirements.

As the leading aviation services provider, they have progressed to become a critical partner in the global aviation industry, delivering timeline driven logistics services in over 200+ locations in over 34 countries, across six continents.

THE ROLE

We are seeking a proactive and customer-focused Customer Service Agent to join the team at the Matraville Freight Terminal. This role is responsible for supporting the smooth and efficient coordination of cargo operations while delivering high-quality service to customers and stakeholders.

KEY RESPONSIBILITIES

• Coordinate the efficient movement of cargo by liaising with customers, airline partners, and internal operations teams to ensure all shipments are handled in a timely manner.
• Manage day-to-day customer service functions, including:
  • Processing cargo bookings
  • Preparing and issuing quotes
  • Monitoring shipments through track-and-trace systems
  • Responding promptly to customer enquiries
• Act as the primary point of contact for customers, providing accurate updates and maintaining strong professional relationships.
• Investigate and resolve issues relating to lost, delayed, or damaged shipments by working closely with relevant stakeholders to achieve timely outcomes.
• Maintain accurate Unit Load Device (ULD) records, ensuring all inbound and outbound cargo and mail movements are correctly tracked.
• Prepare and distribute required operational messages and telex updates to airlines and handling agents to ensure clear communication across all parties.

THE ESSENTIALS

• Available to work a 7-day rotational roster AM/PM & Weekends.
• Intermediate proficiency in computer applications, including MS Office (Excel, Word, Outlook).
• Strong verbal and, written communication skills coupled with attention to detail
• Sound organisational abilities with the ability to prioritise tasks
• A proactive, positive, and solutions-oriented approach to work.
• Ability to thrive in a fast-paced environment.
• Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

THE APPLICATION

RESOLUTION RIGGING

$95K +super

A role requiring forward planning, the ability to execute & use your initiate to ensure projects, tenders and transactional accounts fulfil industry timelines & compliance

• Deemed as one of the most valuable roles in the business, you bring structure & strategy across the company

• Be proud of who you work for, be rewarded, be content and be heard!
• $95K + super neg on exp, parking, Wollongong, let’s get you that dream role!

THE COMPANY

With a 20-year solid track record, servicing the Sydney and local market, this organisation is the constructions "go to" for both electric and diesel crane operations.

They have a constant pipeline of jobs bosting a favourable 5-year plan to maximise the neighbouring and Sydney based tenders and agreement arena. 

A family-owned business with a commercial approach, 60 permanent staff and counting, this local Wollongong business is one you want to work for to add value to your career yet allow you to be stretched as you grow the role.

THE ROLE

This vacancy is available purely due to growth and rapid expansion across their NSW business.

They’re not just looking for a Senior Administrator — they need an experienced office powerhouse who keeps every moving part running seamlessly.

In this role, you’ll coordinate across departments, work closely with commercial leaders, and ensure projects are fully compliant from assembly through to dismantlement, all while aiding the business to exceed industry standards.

The key duties will see you supporting the Director, HR and Finance Manager ensuring.

• Compile, coordinate, and prepare tender submissions in line with client requirements, tender criteria, and company standards.

• Review, proofread, and format submission documents to ensure accuracy, consistency, compliance, and alignment with company branding and presentation standards.

• Support the coordination of tender timelines, deliverables, and submission schedules to ensure all deadlines are achieved efficiently and professionally.

• Maintain and manage tender registers, documentation, and online portals, ensuring effective document control, version management, and accessibility of records.

• Collaborate with internal departments, operational teams, and external stakeholders to gather accurate information and contribute to the delivery of high-quality, competitive submissions.

• Prepare professional reports, presentations, proposals, and correspondence for clients, suppliers, and business partners, with strong capability in Excel and branded document creation.

• Coordinate team events, client meetings, workshops

• Provide live project and data support, maintaining accurate records and tracking machinery licenses, expiry dates, plant assembly and dismantle dates in conjunction with Safework.

• Support the broader team with day-to-day administrative, operational, and office management duties, contributing to an efficient and well-organised workplace.

• Work closely with Finance being the backup for accounts payable and payroll in time of leave and overload.

• Monthly statutory reporting to the senior leadership team.

THE ESSENTIALS

• Experienced in a range of departments and interactions from Senior administration, tender compilation, transactional accounts, to C suite leaders, and qualified trades

• Proactive, thinker who wanted to understand and assist the bigger company objective

• Industry knowledge, or exposure within civil / construction, ideally exposure to

the Craning, Rigging arena

• Elevated level problem solving, negotiation and strategic thinking ability

• A resolver, collaborative, with an ability to “nut out” concerns guaranteeing

Solutions

• Ability to self-manage and work as part of a collaborative team
• Upkeep the necessary ISO standards across the business
• Proficient computer skills, Word Document, Excel, Power point,

The application