THE COMPANY

Since 2008, this proudly Australian-owned company has grown from modest beginnings into a recognised nationwide supplier of high-performance construction materials.

Working with leading building supply partners and supporting Tier 1 and Tier 2 construction companies, they are known for delivering reliable solutions in demanding construction environments.

Their products help contractors achieve cleaner slab edges, better curing outcomes, and safer work zones—while streamlining installation, reducing rework and maintaining quality from pour to finish.

THE ROLE

As continued growth creates a new opportunity, they are seeking a Customer Service Coordinator to join their close-knit team.

This is a hands-on role for someone who enjoys building strong customer relationships, coordinating solutions, while delivering a genuinely personal service experience.

You will join a supportive, collaborative team where your ideas are valued, and your contribution directly assists the business exceed industry standards.

Core responsibilities will include:

• Greet and assist customers in a friendly, professional, and welcoming manner.

 

• Provide personable customer service, respond to customer enquiries face to face, over the phone and via email.

 

• Answer and direct incoming phone calls, update database where required.

 

• Process customer orders, payments, and transactions accurately.

 

• Operate EFTPOS machine and other payment systems.

 

• Provide information about products, services, pricing, and general enquiries.

 

• Administer customer requests, resolve anomalies promptly and professionally.

 

• Maintain a clean, organised and presentable reception area.

 

• Maintain accurate customer records and documentation.

 

• Assist with office administration, support other team members as required.

 

• Receive and distribute incoming mail, deliveries, and correspondence.

 

 

THE ESSENTIALS

• An initiative-taker who manages tasks independently.
• Microsoft and CRM skills
• A can-do cheerful disposition.
• Follow company procedures.
• Maintain an important level of accuracy and diligence.
• Work effectively as part of a team.

 

THE APPLICATION

To join the team and learn more about the career plans this role will bring after 12 months, please email Katherine.d@labourconnect.com.au or click the link.