The primary purpose of this role is to provide customer service to both internal and external customers for all customers (food service and retail). This position is responsible for the accurate and timely processing of orders (input and invoicing) and the booking of the relevant transport. They ensure that all goods are dispatched with all relevant documentation, in full and on time. They communicate any issues with the customers and team.

• Process of purchase orders into relevant system/s along with booking of necessary transport
• Providing information and help to solve customer problems regarding their purchase orders inclusive of out of stocks, pricing and substitute products available.
• Maintain communication with customers, logistics teams, and other departments to ensure on-time deliveries and resolve any delivery issues or delays.
• Ensure all orders are booked into relevant transport portal with correct paperwork to ensure customer DOT requirements
• Ensure all orders are available for picking and processing with both ERP and WMS systems
• Ensuring positive customer service is provided.
• Accurate processing of orders in timely manner with relevant documentation
• Communication with internal and external customers
• Ensure warehouse office is clean and tidy at all times
• Provide support and training to other warehouse administration personnel
• Pallet control – address any shortages and errors and ensure supply of pallets
• Adhere to all OH&S regulations

• Accurate input of order with less than 1% errors
• Accurate invoicing of orders with less than 1% errors with accurate paperwork or email requirements
• Clear and precise communication to customer both internal and external
• All goods dispatched within time frame or communicated

Ability to communicate well and remain calm under pressure

A polite, friendly and tactful manner when handling complains or enquires

Proven ability and experience in a customer service focused environment

Excellent verbal communication skills

Problem solving skills

Good numeracy and computer skills (eg: Microsoft office)

Attention to detail

Approved By: ............................................................................................

Signed: _____________________________________Date: ________________________

Job Holder:

I acknowledge that I have read and understood the duties and responsibilities as listed in this position description and have been provided a copy for my reference.

Signed: _____________________________________Date: ________________________

WORK, HEALTH AND SAFETY

• Be the go-to contact for employees and managers, delivering timely support and guidance while building strong working relationships
• Play a key role across the entire employee lifecycle, from onboarding through to offboarding to help create a seamless employee experience

• Take ownership of WHS and workers’ compensation records, keeping systems accurate and up to date
• Coordinate incident reporting and ensure all compliance documentation is complete and timely
• Support the claims process, working closely with injured workers, insurers, and brokers to facilitate smooth outcomes
• Assist with return-to-work planning and track key requirements to ensure nothing is missed

• Contribute to WHS reporting, documentation and initiatives that improve safety and workplace processes

• Implement, train staff lead by example system usage of Assignar for records management.

• Daily WHS responsibilities for compliance, company policies and procedures,
• Promoting the culture that supports in the delivery of a safe workplace.
• Reduce risk, raise awareness and improve practices in line with legislation, regulation, codes of practice and industry standards.
• Conduct risk assessments and report on anomalies for improvement
• Attend and present in the weekly Operations meeting

• Develop & monitor training for staff, ensure certificates are up to date, to mitigate and identify emerging risks.
• You will oversee incident investigations, including reporting
• Return to work coordination and organising light work duties
• Implement and coordinate evacuation training,
• Conduct audits on high-risk activities and site inspections.
• Provide ongoing health and safety advice to Supervisors, Sub- Contractors, and site workers to eliminate or minimise hazards
• Coach, mentor, and support personnel to continually improve the culture and performance of the project team.

• Developing, implementing and monitoring health, safety and environmental management systems and practices

SOFT SKILLS

• Assertive, coupled with a sense of urgency.
• A resolver, collaborative, with an ability to “nut out” concerns guaranteeing solutions
• Consistent concise and conscientious  
• Ability to build lasting relationships with not only staff but the trades, various generations of the business, contractors and clients
• Ability to self-manage and work as part of a collaborative team
• Upkeep the necessary ISO standards across the business
• Implement, train, encourage and upkeep Assignar records management system
• Proficient computer skills.

FORKLIFT DRIVER

THE COMPANY

Driven by a commitment of People and Passion this business strives to deliver the most secure, safe, and sustainable land and airside facilities, personalised to their customers' requirements.

As the leading aviation services provider, they have progressed to become a critical partner in the global aviation industry, delivering timeline driven logistics services in over 200+ locations in over 34 countries, across six continents.

THE ROLE

Labour Connect is currently seeking reliable and experienced Forklift Drivers to join a high-volume international freight terminal located in Matraville.

This role will see you ensuring the smooth running of the Cargo and airside transportation departments allowing you to grow into a role where your limitations are only what you put on yourself.

DUTIES

• Operating forklifts to load, unload & transport freight.
• Handling air cargo in a secure environment
• Sorting and moving freight manually as required.
• Working within a team in a time-sensitive environment

THE ESSENTIALS

• Required to hold an existing LF Forklift Licence.

• Open to work a 7-day rotational roster AM/PM & Weekends.
• Minimum 6 months of forklift operating experience
• Physically fit and able to complete manual handling tasks up to (25kgs-35kgs).
• Reliable transport.
• Applicants will be required to undergo a Police check, Airport security check as part of the standard conditions of employment.

APPLICATION

If this sounds like the opportunity for you, please send your updated resume to isabella@labourconnect.com.au, or apply below with the link!

Check out our website and register at www.labourconnect.com.au to view more opportunities.

CUSTOMER SERVICE – Matraville Freight Terminal

Labour Connect are currently sourcing a skilled Customer Service Agent to ensure the smooth running of the Cargo services department for this aviation market leader.

THE COMPANY

Driven by a commitment of People and Passion this business strives to deliver the most secure, safe, and sustainable land and airside facilities, personalised to their customers' requirements.

As the leading aviation services provider, they have progressed to become a critical partner in the global aviation industry, delivering timeline driven logistics services in over 200+ locations in over 34 countries, across six continents.

THE ROLE

We are seeking a proactive and customer-focused Customer Service Agent to join the team at the Matraville Freight Terminal. This role is responsible for supporting the smooth and efficient coordination of cargo operations while delivering high-quality service to customers and stakeholders.

KEY RESPONSIBILITIES

• Coordinate the efficient movement of cargo by liaising with customers, airline partners, and internal operations teams to ensure all shipments are handled in a timely manner.
• Manage day-to-day customer service functions, including:
  • Processing cargo bookings
  • Preparing and issuing quotes
  • Monitoring shipments through track-and-trace systems
  • Responding promptly to customer enquiries
• Act as the primary point of contact for customers, providing accurate updates and maintaining strong professional relationships.
• Investigate and resolve issues relating to lost, delayed, or damaged shipments by working closely with relevant stakeholders to achieve timely outcomes.
• Maintain accurate Unit Load Device (ULD) records, ensuring all inbound and outbound cargo and mail movements are correctly tracked.
• Prepare and distribute required operational messages and telex updates to airlines and handling agents to ensure clear communication across all parties.

THE ESSENTIALS

• Available to work a 7-day rotational roster AM/PM & Weekends.
• Intermediate proficiency in computer applications, including MS Office (Excel, Word, Outlook).
• Strong verbal and, written communication skills coupled with attention to detail
• Sound organisational abilities with the ability to prioritise tasks
• A proactive, positive, and solutions-oriented approach to work.
• Ability to thrive in a fast-paced environment.
• Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

THE APPLICATION

RESOLUTION RIGGING

$95K +super

A role requiring forward planning, the ability to execute & use your initiate to ensure projects, tenders and transactional accounts fulfil industry timelines & compliance

• Deemed as one of the most valuable roles in the business, you bring structure & strategy across the company

• Be proud of who you work for, be rewarded, be content and be heard!
• $95K + super neg on exp, parking, Wollongong, let’s get you that dream role!

THE COMPANY

With a 20-year solid track record, servicing the Sydney and local market, this organisation is the constructions "go to" for both electric and diesel crane operations.

They have a constant pipeline of jobs bosting a favourable 5-year plan to maximise the neighbouring and Sydney based tenders and agreement arena. 

A family-owned business with a commercial approach, 60 permanent staff and counting, this local Wollongong business is one you want to work for to add value to your career yet allow you to be stretched as you grow the role.

THE ROLE

This vacancy is available purely due to growth and rapid expansion across their NSW business.

They’re not just looking for a Senior Administrator — they need an experienced office powerhouse who keeps every moving part running seamlessly.

In this role, you’ll coordinate across departments, work closely with commercial leaders, and ensure projects are fully compliant from assembly through to dismantlement, all while aiding the business to exceed industry standards.

The key duties will see you supporting the Director, HR and Finance Manager ensuring.

• Compile, coordinate, and prepare tender submissions in line with client requirements, tender criteria, and company standards.

• Review, proofread, and format submission documents to ensure accuracy, consistency, compliance, and alignment with company branding and presentation standards.

• Support the coordination of tender timelines, deliverables, and submission schedules to ensure all deadlines are achieved efficiently and professionally.

• Maintain and manage tender registers, documentation, and online portals, ensuring effective document control, version management, and accessibility of records.

• Collaborate with internal departments, operational teams, and external stakeholders to gather accurate information and contribute to the delivery of high-quality, competitive submissions.

• Prepare professional reports, presentations, proposals, and correspondence for clients, suppliers, and business partners, with strong capability in Excel and branded document creation.

• Coordinate team events, client meetings, workshops

• Provide live project and data support, maintaining accurate records and tracking machinery licenses, expiry dates, plant assembly and dismantle dates in conjunction with Safework.

• Support the broader team with day-to-day administrative, operational, and office management duties, contributing to an efficient and well-organised workplace.

• Work closely with Finance being the backup for accounts payable and payroll in time of leave and overload.

• Monthly statutory reporting to the senior leadership team.

THE ESSENTIALS

• Experienced in a range of departments and interactions from Senior administration, tender compilation, transactional accounts, to C suite leaders, and qualified trades

• Proactive, thinker who wanted to understand and assist the bigger company objective

• Industry knowledge, or exposure within civil / construction, ideally exposure to

the Craning, Rigging arena

• Elevated level problem solving, negotiation and strategic thinking ability

• A resolver, collaborative, with an ability to “nut out” concerns guaranteeing

Solutions

• Ability to self-manage and work as part of a collaborative team
• Upkeep the necessary ISO standards across the business
• Proficient computer skills, Word Document, Excel, Power point,

The application

OPERATIONS DATA ADMINISTRATOR

• Drive impact, Move the needle, Create real operational change
• Re-define the landscape with your administrative analysis & reporting skills
• $45 ph+super neg on exp, Temp-Perm, Kemps Creek area, fast-moving environment

THE COMPANY

A worldwide leader with the supply chain solutions arena, with a global presence g across 95+ countries the business is one you want on your resume

The name is known throughout the world, presenting end-to-end expertise amongst warehousing, supply, distribution freight and contract logistics.

Their focus is simple and has not changed over the years in business, keep supply chains flowing through operational excellence and sustainable growth.

Supported by a skilled workforce with industry expertise, advanced warehouses, superior carrier dealings they ensure business objectives are optimised with flexible solutions whist exceeding industry standards

ABOUT THE ROLE

You are the critical link between transformation tactics and operational reality providing data analysis, reporting your findings while operationally administering Support for the logistics team.

Reporting to DC Manager with work apportioned directly from site Client Management you are maintaining data and live reporting will see you ensuring procedures are not just implemented but delivering desired results.

Working closely with site leadership the focus on continuous improvement practices into daily operations are paramount to the data you harvest then deliver in this role.

• Collect, analyse, and report on operational data to identify trends and performance drivers
• Coordinate and deliver accurate daily, weekly, monthly, quarterly, and annual reporting

• Champion inventory reconciliation
• Producing data between the client & 3PL operating systems,
• Oversee clients’ administrative return inventory transfers.
• Develop and maintain reporting on daily, weekly and monthly to track performance indicators
• Provide day to day administrative support to clients with transacting and trouble shooting in tools such as SAP,
• Tracking inbound and outbound shipments
• Operating directly with operations to support arrangement of daily workstreams.
• Retain inventory balance between company and clients, through daily inventory reconciliation,
• Conduct investigations on discrepancies and escalating for solutions
• Oversee internal Stock Transfer Order movements, and daily customer returns

THE ESSENTIALS

You're a credible change leader who thrives in large, operational environments and knows how to turn strategy into action.

You bring:

• The role requires high level of liaising and engagement with various stakeholders within the business requiring seamless communication and execution in managing major accounts
• Experience working within warehousing, logistics, or complex operations
• The capacity to influence, negotiate, and connect with stakeholders.
• An outcome focussed operator who can operate in a changing and timeline driven environment

THE APPLICATION

Please email your application directly to Katherine.d@labourcinnect outlining your relevant experience to collect, analyse, and report on operational data, identifying trends and performance drivers or simply click the link

QAS

Hi Michael,

I’d like to engage Labour Connect to support recruiting for DSV admin for Quality, we are seeking a detail-oriented and tech-savvy Quality Administration Officer to support our operational and compliance functions within a fast-paced warehouse/logistics environment.

This role plays a key part in maintaining quality standards, supporting audits, and ensuring accurate documentation and reporting across the site reporting directly to our Quality Manager: Rong (Rose) Wang

Key Responsibilities

• Maintain and update Standard Operating Procedures (SOPs), work instructions, and quality documentation
• Support internal and external audits, including preparation of documents and follow-ups on actions
• Ensure accurate data entry, reporting, and record management within systems
• Assist with quality checks, and root cause documentation
• Liaise with operations teams to ensure adherence to quality standards and processes
• Track and report on quality KPIs and compliance metrics
• Support continuous improvement initiatives and process enhancements

Experience & Qualifications

• Previous experience in an administrative or quality support role (preferably within logistics, warehousing, or supply chain)
• Strong proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience creating and maintaining SOPs and documentation
• Exposure to audits, compliance, or quality management systems
• High attention to detail and strong organisational skills
• Tech-savvy with the ability to learn new systems quickly
• Strong communication skills and ability to work cross-functionally

Key Attributes

• Highly organised with a structured approach to tasks
• Proactive and able to identify process gaps
• Comfortable working in a fast-paced, operational environment
• Strong ownership and accountability

Thank you

Juels Milano
Site Manager - Apple

FORKLIFT DRIVER – Athol Park

THE COMPANY

A leading global healthcare logistics provider specialising in precision delivery of medical treatments, pharmaceuticals, and clinical trial materials.

Focused on safety, compliance, and time-critical transport, the company ensures that sensitive healthcare products arrive securely and exactly when needed, supporting patients and healthcare professionals worldwide.

THE ROLE

Labour Connect is currently seeking reliable and experienced Forklift Drivers and Pick Packers to join a fast-paced, high-compliance healthcare logistics environment based in Athol Park.

In this role, you will be responsible for the safe handling, movement, and storage of sensitive medical products, pharmaceuticals, and clinical materials. Accuracy and attention to detail are critical, as you will be working with time-sensitive and temperature-controlled goods that directly support patient care.

DUTIES

• Operating forklifts to load, unload, and move stock safely
• Picking and packing orders with a high level of accuracy
• Handling pharmaceutical and healthcare products in line with strict compliance standards
• Maintaining inventory accuracy and completing documentation
• Adhering to safety, quality, and regulatory procedures at all times

THE ESSENTIALS

• Required to hold an existing LF Forklift Licence.
• Minimum 1 year of forklift operating or pick packing experience
• Physically fit and able to complete manual handling tasks up to (25kgs-35kgs).
• Reliable transport.

APPLICATION

If this sounds like the opportunity for you, please send your updated resume to isabella@labourconnect.com.au, or apply below with the link!

Check out our website and register at www.labourconnect.com.au to view more opportunities.

Water Proofers

Short description for seek

Sydney water proofers wanted! Tackle complex projects, grow your skills, and join a professional, hands-on team with career opportunities.

Key points for seek

• Deliver expert waterproofing on high-rise & complex remedial projects Sydney-wide
• Earn up to $50/hr, with flexibility to suit your skills and availability
• Join a hands-on team with 35+ years’ experience delivering durable solutions

THE AD –

THE COMPANY

A specialist remedial and waterproofing contractor delivering high-quality solutions across residential, commercial, and high-rise projects.

With over 35 years of hands-on experience in leadership and project teams, the business focuses on doing the job properly — not cutting corners. They tackle complex waterproofing scopes where attention to detail, compliance, and correct system installation are critical.

Their skilled technicians and management team pride themselves on professionalism, site standards, and working collaboratively with trades who understand the importance of preparation, sequencing, and quality workmanship.

THE ROLE

As the business continues to expand across Sydney, this specialist remedial and waterproofing Company is growing its waterproofing team to support an increasing pipeline of remedial and high-rise projects, delivering durable, compliant solutions that exceed industry standards.

• Prepare, inspect, grind, patch, and repair substrates to ensure surfaces are suitable for waterproofing installation
• Install liquid and sheet membrane systems in accordance with manufacturer specifications, including correct thickness, laps, terminations, and detailing
• Complete compliant wet area, balcony, podium, and basement waterproofing systems in line with NCC and AS 3740 requirements
• Conduct flood testing, QA documentation, and follow project specifications, ITPs, and site safety procedures

THE ESSENTIALS

• Minimum 4 years of proven experience in commercial / remedial waterproofing
• White Card (required)
• Trade qualification in waterproofing or demonstrable competency across compliant waterproofing systems
• Strong knowledge of wet areas, balconies, basements, and membrane systems
• Ability to read and follow architectural drawings, waterproofing details, and manufacturer specifications
• High attention to detail, strong work ethic, and a professional site attitude

THE APPLICATION

Join a crew that values your trade, welcomes your ideas, and supports your learning,

Email your resume direct to Daniel.h@labourconnect.com.au or just click the link below

Call Daniel on 0448 086 626 to apply or to learn more.