RIZ-PD-008 This is a controlled document. Department: Human Resource
Version 01 Page 1 of 3
ESTIMATOR
POSITION DESCRIPTION
RELATIONSHIPS
REPORTING TO Business Unit/Estimating Manager
SUPERVISORY RESPONSIBILITIES
N/A
LIAISES WITH Customer Service Team, Regional Managers, General Managers, Estimators, Supervisors, Corporate Services Manager, Accounts Officers, Invoicing Officers, National Construction Support team
SCOPE
ROLE
DESCRIPTION
The Estimator ensures the timely and accurate completion of property repair assessments and scope of works for our customers with a heavy focus on KPI’s, accuracy of costings and scope, and quality customer service. The role requires a strong understanding of relevant building codes, insurance processes, and HSEQ requirements. The Estimator engages and coordinates specialist trades when necessary and integrates their findings into comprehensive reports for insurers. Risk identification and planning support for high-risk activities form a core part of the role, ensuring works meet legislative and safety standards. Internally, the Estimator maintains accurate records across all business platforms and upholds clear, professional communication with customers, insurers, and colleagues to manage expectations and support efficient claim progression. The Estimator is also expected to contribute to continuous improvement initiatives, provide technical support to internal teams, and complete tasks aligned with business needs. Flexibility for overtime and travel may be required during surge events or major incidents.
EMPLOYEES ROLES AND RESPONSIBILITIES
OPERATIONS • Coordinate and schedule trades to undertake initial make-safe works to prevent further loss or damage.
• Conduct thorough assessments of property damage, either onsite or remotely, in accordance with relevant building codes, industry standards, and insurer requirements.
• Prepare detailed and professional causation reports and Scope of Works for both minor and major building losses.
• Identify high-risk work as part of assessments and support HSEQ planning and assurance activities.
• Engage appropriate specialist trades for complex or technical assessments, reviewing and incorporating findings into reports as required.
• Ensure all estimations comply with relevant legislation, codes, and HSEQ standards.
• Communicate effectively with customers, insurers, and other stakeholders, clearly outlining the insurance and repair process.
• Manage stakeholder expectations throughout the estimation process through timely and professional communication.
RIZ-PD-008 This is a controlled document. Department: Human Resource
Version 01 Page 2 of 3
• Submit completed assessments and reports within agreed timeframes and service level agreements.
• Maintain accurate and up-to-date records in all internal and external CRM and job management systems.
• Follow established business procedures and actively support continuous improvement initiatives.
• Provide technical advice and support to internal teams, including administration and customer service functions.
• Undertake ad hoc tasks as directed in line with business requirements.
• Be available for overtime and travel during high-volume periods or major event responses.
• Ability to travel and work outside standard hours during surge periods (as required)
FINANCIAL • Responsible for ensuring all cost estimates are accurate, competitive, and compliant with contract requirements, insurer expectations, and relevant pricing structures. Estimate peer reviews required in line with the estimating delegation.
SYSTEM AND
PROCESSES
• Make recommendations to Management that encourage the growth of Rizon Building through the improvement and enhancement of systems, processes and procedures to drive more efficient and effective business practices
• Ensure all processes, systems and procedures are followed and complied with
• Develop training programs that support the development of the Rizon team
HEALTH, SAFETY,
ENVIRONMENT
AND QUALITY
• Follow all reasonable instruction and training received as part of your employment or engagement;
• Follow established safe work practices and do not knowingly act in such a way as to put your own or others’ health and safety at risk;
• Present fit for work, including not working under the influence of drugs, alcohol, fatigue, illness or pre-existing injury;
• Speak up and contribute ideas and suggestions for continuous improvement; and
• Report any incident, injury or illness to your line manager as soon as practicable.
EDUCATION/
QUALIFICATIONS
• Trade qualification or tertiary education in building, construction management, or a related field
• Builders / Supervisors Licence
• White Card
• Current driver’s licence
EXPERIENCE, SKILLS AND KNOWLEDGE
• Minimum 3–5 years’ experience in building estimating, insurance assessment, or a related construction or trade-based role.
• Solid understanding of residential and/or commercial construction methods, materials,
and building codes
• Demonstrated experience preparing scopes of work and damage causation reports
• Strong working knowledge of insurance industry practices, especially in property claims
• High level of written communication skills for professional reporting
• Sound knowledge of HSEQ practices and relevant legislation
• Lateral thinking and problem-solving skills.
• Strong systems, operational and reporting skills with a willingness to work flexible hours and be adaptable to changed routines from time to time
RIZ-PD-008 This is a controlled document. Department: Human Resource
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PERFORMANCE CRITERIA
1. Assessment Timeliness:
Complete and submit all site assessments and reports within required timeframes and agreed service level
agreements (SLAs).
2. Report Quality & Accuracy:
Deliver high-quality, accurate causation reports and scopes that meet insurer requirements and align with
legislative and compliance standards.
3. Quote Acceptance & Variation Management:
Ensure scopes of work are detailed, accurate, and result in minimal rework or variations post-submission.
4. Customer Communication:
Maintain clear, professional, and timely communication with customers throughout the assessment and
estimation process, with positive customer satisfaction feedback.
EMPLOYEE ACKNOWLEDGEMENT
Employee Full Name: Employee Signature: Date: